Q: I am shopping in the supermarket, the phone was missing. The retrieval of surveillance video showed was stolen phone is, I think, as the operator, supermarkets an obligation to ensure that the customer's personal and property safety. I ask you: When shopping pickpocketing, supermarkets should compensate?
A: The supermarket security obligations mainly refers to the supermarket sales of sales of goods and services provided by itself is not dangerous. Only formed between the customer and the supermarket custody contract, supermarket customers by its custody for the items that has the security obligations. Your phone is stolen in the supermarket shopping for property losses suffered, not from the supermarket sales of goods or services itself cause you harm, but from the criminal acts of third party damage to your supermarket conduct of operations, sales and service behavior and your phone is stolen there is no causal relationship between, say, the supermarket does not exist entirely reasonable for you within the limits of safety and security obligations' fault, so you no right to ask for compensation supermarket.
Q: This year in February, I went to Huayang supermarket shopping, supermarket escalator ride process, due to a higher incidence of boarding officers pushed, causing my coat caught escalator belt seam, the body was seriously injured. I was in hospital receiving treatment spent more than 5000 yuan. I repeatedly asked Huayang supermarket damages, were rejected, they think it is because I personally do not pay attention when riding the escalator caused. Will Huayang supermarket should be liable for damages?
A: "Supreme Court to hear personal injury compensation case law applicable to a number of issues of interpretation" under Article VI: in the accommodation, catering, entertainment and other business activities or other social activities of natural persons, legal persons and other organizations, not entirely reasonable limits of The safety and security obligations cause to suffer personal injury, compensation for rights holders bear the corresponding liability of its request, the people's court should be supported. Tort Law Article XVI: infringement of causing bodily harm, should compensation for medical expenses, care and transportation expenses for the treatment and rehabilitation of reasonable expenses, as well as reduced income due to loss of working time; cause of disability, he shall compensate disability Assisted Living with fees and disability compensation; resulting in death, shall also be compensation for funeral expenses and death benefits. Huayang supermarket as legal persons engaged in business activities should be within reasonable limits to fulfill security obligations. Therefore, you are entitled to compensation for their reasonable supermarket Huayang loss.

Q: When my grandmother in a shopping mall in the dressing room dressing, did not think of a dressing room full of heavy goods falling suddenly hit her right foot will be injured, injured after the mall consultation has not been answered, ask whether there is liability mall her medical expenses, loss?
A: According to the supreme law "on the trial of personal injury compensation case law applicable to the interpretation of a number of issues," the provisions of Article VI: "to engage in accommodation, catering, entertainment and other business activities or other social activities of natural persons, legal persons and other organizations, not entirely reasonable within the limits of safety and security obligations, thereby causing others to suffer personal injury, compensation for rights holders bear the corresponding liability of its request, the court should be supported. "case mall as an operator of its facilities at the workplace so that you are not entirely security obligations Grandma physical damage, the mall should bear the corresponding liability.